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Contact Centre Management and Interaction Solutions - eGain

eGain’s top-rated customer service suite helps businesses transform their traditional call centers into multichannel customer interaction hubs. eGain's Service Management Platform focuses on managing service processes and knowledge across multiple channels, contact centres and departments. The best-in-class applications which can be easily integrated with leading call centre, content and business systems include;

  • Call tracking
  • Adaptive web self-service
  • Email, fax, SMS and letter management
  • Web chat and co-browsing
  • Knowledge management