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Customer/Citizen Relationship Management Systems – Siebel CRM, Oracle CRM.

Oracle’s Siebel Customer Relationship Management applications provide organisations the power and flexibility to get the right information to the right person at the right time. With more than 20 industry specific solutions there is a solution for every type of Organisation. Ppoint Consultancy has in house implementation experience in Finance, Telecommunications, Oil and Gas, Public Sector, Consumer Goods, Healthcare, Insurance, Logistics, Manufacturing, Food, Pharmaceuticals and more. Siebel Marketing offers closed loop Campaign Management while Siebel Sales enables your sales force in realizing up and cross sell opportunities with a complete view of the customer, regardless of communication channel. Siebel Service increases customer satisfaction in contact centers by integrating service delivery across the organisation. Optimized order management and increased customer loyalty can be achieved while reducing costs with Siebel self service and industry applications. Customer Citizen